Refund and Returns Policy
Effective Date: October 6, 2024
At OpulentElite, we strive to ensure that our customers are satisfied with their purchases. If for any reason you are not fully satisfied, we offer a straightforward return and refund process. Please review the details below for more information.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be returned within 30 days of the delivery date.
- The item must be unused, in the same condition as when you received it, and in its original packaging.
- Custom-made or personalized items, as well as items marked as final sale, are not eligible for return unless they are defective or damaged upon arrival.
2. Return Process
To initiate a return:
- Contact our customer service at info@opulentelitte.com or call 830-582-9840 within 30 days of receiving your item.
- Provide your order number, proof of purchase, and a brief description of why you wish to return the item.
- Once your return is approved, you will receive instructions on how to return the item. Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping method to ensure that we receive your returned item.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Please note:
- Original shipping costs are non-refundable, except in cases where the item is defective or incorrect.
- If the returned item is not in its original condition, a partial refund may be issued at our discretion.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at info@opulentelitte.com within 30 days of receiving the item.
5. Non-Returnable Items
The following items are non-returnable:
- Custom-made or personalized items.
- Gift cards.
- Final sale or clearance items.
6. Late or Missing Refunds
If you haven’t received a refund after 10 business days:
- Check your bank account and contact your credit card company, as processing times may vary.
- If you still haven’t received your refund, please contact us at info@opulentelitte.com for assistance.
7. Contact Information
For any questions or concerns regarding this Refund and Returns Policy, please contact us:
- Shop Name: OpulentElite
- Street: 2565 Saints Alley
- City: Binghamton
- State/province/area: New York
- Phone number: 830-582-9840
- Email: info@opulentelitte.com